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Alkimi University Information Technology

Technology & Digital Infrastructure

Information Technology

Empowering academic innovation and campus life through resilient digital services, high-speed connectivity, 24/7 technical support, and secure enterprise AI.

Help & Support

IT Service Desk

Your first point of contact for hardware diagnostics, software installations, account credentials, and network connectivity.

The IT Service Desk on the lower level of Whitcombe Library
The IT Service Desk walk-in counter in Whitcombe Library Lower Level.

Walk-in, phone, chat, and ticket support

Located in the Lower Level of Whitcombe Library, the IT Service Desk assists students, faculty, and staff with laptop troubleshooting, software deployment, MFA enrollment, and password resets.

Walk-in Support

Whitcombe Library LL

Monday–Friday 8:00 a.m.–6:00 p.m.

Phone & Chat Support

(555) 555-0180

M–F 7:00 a.m.–10:00 p.m., Weekends 10:00 a.m.–6:00 p.m.

Hardware Loans: Enrolled students may borrow loaner laptops from the Service Desk for up to 14 days. Student Handbook §16.6: Licensed Software and Cloud Storage

Quick Setup

Get Started: New Student Tech Checklist

Follow this six-step onboarding checklist to connect your devices and configure your digital accounts before classes begin.

01 Required

Claim Your AlkimiID

Activate your unique digital credential (e.g. jdoe27) at id.university.alkimi.ai using your student ID number.

id.university.alkimi.ai
02 Required

Set a Strong Password

Create a password of at least 14 characters including letters, numbers, and symbols. Passwords expire every 365 days.

Student Handbook §16.1
03 Required

Enroll in Multi-Factor Authentication

Download the Authenticator app on your smartphone or register an approved hardware security key. SMS is backup only.

Student Handbook §16.2
04 Required

Connect to AlkimiU-Secure Wi-Fi

Select AlkimiU-Secure on your devices and sign in with your full AlkimiID and password for encrypted high-speed access.

Student Handbook §16.3
05 Required

Download Microsoft 365 & Access OneDrive

Install desktop apps (Word, Excel, PowerPoint, Outlook) and access 5 TB of secure cloud storage.

Student Handbook §16.6
06 Required

Explore Canvas & AlkimiHub

Access your courses on canvas.university.alkimi.ai (live on the first day of class) and check your $40 print credit in AlkimiHub.

canvas.university.alkimi.ai

Network & Identity

AlkimiID, MFA, and Campus Wi-Fi

Protecting institutional systems while ensuring seamless, encrypted wireless connectivity across the university.

AlkimiID & Password Standards

Every student and employee gets an AlkimiID (for example jdoe27), used for email, Canvas, the student portal (AlkimiHub), Wi-Fi, and Alkimi.

  • • Standard: Passwords must be at least 14 characters combining letters, numbers, and symbols.
  • • Expiration: Passwords expire and must be updated every 365 days.
  • • History: You cannot reuse any of your last 5 passwords.
  • • Reset Portal: Reset your password anytime at id.university.alkimi.ai.

Multi-Factor Authentication (MFA)

Multi-factor authentication through the Authenticator app or a hardware key is required for all accounts. SMS is allowed only as a backup method.

  • • Primary Method: Authenticator app push notifications or time-based one-time codes (TOTP).
  • • Hardware Keys: FIDO2 / WebAuthn security keys supported.
  • • Backup Only: SMS verification is restricted to secondary recovery use.

Campus Wi-Fi Networks

Enterprise wireless coverage extends across all academic halls, residence dorms, dining facilities, and outdoor quads:

  • • AlkimiU-Secure: Encrypted network for all students and employees. Enter your AlkimiID and password.
  • • AlkimiU-Guest: Unencrypted guest Wi-Fi. Enter a mobile phone number to receive a 24-hour access code.

Smart TVs, Gaming Consoles & IoT

Devices lacking a web browser cannot authenticate via standard 802.1X login portals.

Register your gaming console, streaming media device, or smart television at devices.university.alkimi.ai by entering its wireless MAC address. Once registered, the device connects directly to the campus IoT wireless network without re-entering credentials.

Self-service: devices.university.alkimi.ai

Productivity & Labs

Licensed Software, Storage, and Student Printing

Alkimi University provides industry-standard software tools, generous cloud storage, and semester printing credits.

Licensed Software Suite

Free academic software licenses available for download on up to 5 personal devices:

  • • Microsoft 365: Word, Excel, PowerPoint, Outlook, OneNote.
  • • Statistical Computing: SPSS Statistics & MATLAB.
  • • Collaboration: Zoom Pro enterprise license.
  • • Adobe Creative Cloud: Available to students in eligible art, design, and media courses.
  • • Enterprise AI: Alkimi AI platform (learn more).

Cloud Storage & Email Retention

Every student receives 5 TB of cloud storage on Microsoft OneDrive, accessible anywhere via mobile, desktop, and web apps.

Account Deprovisioning (§16.4): Graduating student email and OneDrive accounts are preserved for exactly 1 calendar year (365 days) following graduation, then permanently deleted. Withdrawn students are deprovisioned after 30 days.

Student Printing Allocation

Every enrolled student receives a complimentary $40 print credit per semester linked to their AlkimiCard.

  • Black-and-White printing: $0.08 / page
  • Color printing: $0.40 / page

Tap your AlkimiCard at any multi-function printer in Whitcombe Library, computer labs, or Brightwater Commons. Add funds via AlkimiHub. Printing credits expire at the end of each academic year.

Security & Governance

Data Classification & Approved AI Platforms

Understanding information classification levels to protect student privacy and ensure responsible artificial intelligence use.

Classification LevelDefinitionExamplesApproved for Alkimi AI?Storage & Transmission Guidelines
PublicInformation intended for public consumption and unrestricted access.Undergraduate course catalog, academic calendar, campus directory, faculty bios.ApprovedAny university-approved storage or public web repository.
InternalOperational data intended solely for university students, faculty, and staff.Internal administrative memos, committee minutes, departmental budgets, operational schedules.ApprovedOneDrive, campus network shares, AlkimiHub, Canvas.
ConfidentialSensitive institutional data protected by federal regulations (such as FERPA) or university policy.Student educational records, transcripts, course grades, financial aid dossiers, student ID numbers.ApprovedAuthorized secure systems only. Alkimi is approved up to Confidential when authenticated with AlkimiID.
RestrictedHighly confidential personal and institutional data subject to strict legal and statutory privacy controls.Social Security numbers, medical and counseling health records, credit card numbers, banking details.ProhibitedStrictly prohibited from transmission to any generative AI platform, including Alkimi.

Enterprise AI Platform

Alkimi AI Enterprise Clearance

Alkimi is the sole enterprise-approved generative AI platform for institutional academic and administrative use. When signed in with AlkimiID credentials, Alkimi is cleared to process data up to the Confidential level (including FERPA student records).

Entering Confidential or Restricted institutional data into unauthorized commercial AI models (such as external public chatbots) is a direct violation of university policy §16.7.

Cybersecurity & Phishing Defense

Phishing attacks represent the primary vector for unauthorized network intrusion. Students, faculty, and staff should remain vigilant against unsolicited messages requesting credential confirmations or financial transactions.

Reporting Suspicious Messages: Forward any questionable email to phish@university.alkimi.ai or click the "Report Phish" button in Outlook. IT will never ask for your password via email.

Questions & Assistance

IT Frequently Asked Questions

Answers to common technical support questions, software inquiries, and account configuration steps.

What is my AlkimiID and what systems does it access?

Your AlkimiID is your single institutional digital credential (e.g., jdoe27). It serves as the single credential for accessing your student email, the Canvas LMS, AlkimiHub, campus Wi-Fi (AlkimiU-Secure), library research databases, and the Alkimi AI platform.

What are the password requirements and how often must I change it?

Passwords must contain at least 14 characters and combine uppercase letters, lowercase letters, numbers, and symbols. Under university policy §16.1, passwords must be changed every 365 days, and you cannot reuse any of your last 5 passwords. Reset your credentials at id.university.alkimi.ai.

Is Multi-Factor Authentication (MFA) mandatory?

Yes. Multi-Factor Authentication is required for all students and employees. Authentication is fulfilled through the Authenticator mobile application or a hardware security key. Under §16.2, SMS text verification is authorized only as an emergency backup.

How do I connect my computer and phone to campus Wi-Fi?

Connect to the "AlkimiU-Secure" network and enter your full AlkimiID and password. Guests without an AlkimiID can connect to "AlkimiU-Guest", which requires signing in with a mobile phone number for 24 hours of guest access.

How do I connect smart TVs, game consoles, and streaming devices?

Devices without built-in web browsers (such as smart TVs, streaming media devices, and gaming consoles) must be registered prior to connecting. Visit devices.university.alkimi.ai, enter the MAC address of your device, and select the device network profile.

How does student printing work and what are the page costs?

Every enrolled student receives a complimentary $40 print credit per semester loaded onto their AlkimiCard. Black-and-white printing costs $0.08 per page; color printing costs $0.40 per page. You can release print jobs at any networked printer on campus by tapping your AlkimiCard. Additional funds can be added in AlkimiHub. Printing credits do not roll over between academic years.

What software can students download for free?

Enrolled students receive complimentary full licenses for Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneNote), Zoom Pro, MATLAB, SPSS Statistics, and the Alkimi enterprise AI suite. Students enrolled in eligible visual design and engineering courses also receive Adobe Creative Cloud access.

How much cloud storage do I receive and how long does my account remain active after graduation?

Students receive 5 TB of secure cloud storage via Microsoft OneDrive. Under Student Handbook §16.4, graduating student accounts and email remain active for exactly one calendar year (365 days) following graduation, after which they are permanently deleted. Non-graduating withdrawing students are deprovisioned after 30 days.

Can I borrow a laptop from IT if my computer breaks?

Yes. The IT Service Desk in the lower level of Whitcombe Library maintains a fleet of loaner laptops that students may check out for up to 14 days free of charge with an AlkimiCard.

What data can I put into Alkimi AI, and can I use commercial AI tools?

Alkimi is the university-approved enterprise AI platform. When logged in with your AlkimiID, Alkimi is approved to process institutional data up to the Confidential level (including FERPA-protected student records). Restricted data (such as Social Security numbers, banking details, or medical records) may never be entered into any AI system. Entering Confidential or Restricted data into unapproved external commercial AI systems is strictly prohibited.

How do I report a suspicious email or phishing attempt?

Forward suspicious messages immediately to phish@university.alkimi.ai or click the "Report Phish" button in Outlook. Alkimi IT will never ask for your password, PIN, or MFA token via email or phone.

When do Canvas courses open for the semester?

Canvas courses automatically open to enrolled students on the published first day of classes for each semester. Instructors are required to publish their syllabi in Canvas by the first day of classes.

IT Service Desk

Where
Whitcombe Library, Lower Level
Phone
(555) 555-0180
Email
help@university.alkimi.ai
Hours
Walk-in Monday–Friday 8:00 a.m.–6:00 p.m.; phone and chat Monday–Friday 7:00 a.m.–10:00 p.m., weekends 10:00 a.m.–6:00 p.m.
Lead
Sanjay Mehta, Director of IT Service Delivery
Portrait of Nadia Kowalski

Nadia Kowalski

Vice President and Chief Information Officer

Provides strategic vision for university enterprise technology, network infrastructure, and data privacy.

Office
Whitcombe Library, Lower Level
Phone
(555) 555-0180
Email
nkowalski@university.alkimi.ai
Portrait of Sanjay Mehta

Sanjay Mehta

Director of IT Service Delivery

Oversees student technology support, service desk operations, and classroom AV systems.

Office
Whitcombe Library, Lower Level
Phone
(555) 555-0180
Email
smehta@university.alkimi.ai